Frequently Asked Questions

Everything you need to know about our premium home fragrance and decor.

What is the typical shipping time for my order?

Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.

What is your return policy for home goods?

We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that used candles or wax melts cannot be returned due to safety standards.

Are your wax melts and candles eco-friendly?

Yes, all Melt Downs products are crafted using 100% natural soy wax and phthalate-free fragrance oils to ensure a clean, non-toxic burn for your home.

Do you offer international shipping?

Currently, we only ship within the United States and Canada. We are working on expanding our delivery options to more countries in the near future.

What should I do if my order arrives damaged?

If your items arrive broken or damaged during transit, please email our support team with a photo of the damage within 48 hours of delivery for a full replacement.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.